Capita Solutions Approach
We believe that what sets us apart from other providers is our commitment to the needs of our workforce, coupled with our dedication to ensuring that every client enjoys a premium experience that’s specifically tailored to their needs.
We only recruit the best
The high calibre of our workforce is reflected in the exceptional quality of the service we offer, giving clients excellent results from the outset. Close monitoring and frequent feedback ensures every client gets the results they need in a cost-effective manner.
Our secret is our staff
We provide all our employees with excellent working conditions, competitive salary and on-going training to ensure they enjoy career progression and the chance to broaden their portfolio of skills. As such we have have one of lowest attrition rates in the industry.
What we offer
We take the frustration out of hiring staff. When you work with us, we handle the recruitment, retention and management of the staff; all you need to do is tell us what outcomes you wish to achieve and let us do the rest.
Our operation delivers the same high-grade Business Process Solutions (BPO) that you would expect from your own in-house team.
PROVIDE US WITH A
As though you are hiring locally
WE RECRUIT TALENTED
Technology and Back Office Staff
YOUR DEDICATED STAFF
REPORT TO YOU
From our offices in the Philippines
WE MANAGE THE
From our fully supervised offices
Capita Solutions provides Business Process Outsourcing (BPO) that offers a straight-forward, efficient route for processing a variety activities offshore.
Using our organisational expertise and experience we are able to arrange a variety of business activities, ranging from Technology Development, Back Office Services and Call Centre functions, including client handling, lead generation, customer care, inbound and outbound calls. Virtually any Business Process Outsourcing (BPO) we can successfully undertaken and perform beyond your expectations.
We have the necessary knowledge and experience to ensure that every project we work on goes smoothly, providing top quality results in cost-effective manner.
Frequently Asked Questions
Why should I outsource with Capita Solutions
Capita Solutions is a team of highly skilled human resource professionals managed by Australian and Philippine Management Teams. We have vast experience in providing offshore services from the Philippines.
How is Capita Solutions different
We treat our employees as family. We work hard to ensure their happiness and job satisfaction. This is key to our business success.
You can expect the same treatment for each project we will assist you with because we believe productivity and reliability are synonymous with healthy and properly compensated employees.
What is offshore outsourcing
Is the process of relocating your business functions to lower cost countries, like the Philippines. This process involves acquiring a team of remote staff who perform some, if not most, of your business functions.
These remote staff work for you as your employees. They work the same business hours you do and only for you.
We offer all the benefits of an in-house operation, but with significantly reduced overheads. Your audience will continue to enjoy positive, high grade interactions which have a good success rate in achieving your intended outcomes. Each employee is specifically trained in all aspects of the assignment. We schedule our work to fit into your office hours office hours within Australian.
We proactively work with you for the best outcomes
We offer all the benefits of an in-house operation, but with significantly reduced overheads. Your audience will continue to enjoy the same high grade interactions they do with your in-house staff. Each employee is specifically trained in all aspects of the assignment. We schedule our work to fit into your office hours office hours within Australian.
High staff turnover can be a real problem in the Business Process Outsourcing (BPO) environments, which is why we take a number of pro-active steps to make sure we have the best retention within the industry.
What you get
Zero Recruitment Agency Fees
Hire one Dedicated Developer
Hire a team of Dedicated Developers
High Spec Office Facilities
Hardware & Software
Western Onsite Supervision
Same Time-Zone Office Hours
Data Protection & Confidentiality
Request a Call Back
Do you have questions about how Capita Solutions can help your company? Send us an email and we’ll get in touch shortly, or phone 1300 337 998 — we would be delighted to speak.