Teamwork in tech support

How to build teamwork in outsourced tech support

How can you keep you team together, especially if some members are on a different continent? Working with team members who have been outsourced can present a unique set of challenges in the modern workplace. But it is possible to make it work, even with time zones, oceans and cultural differences to transcend. Even though some factors that may seem like hurdles, with the right attitude, systems and access to technology, it is possible to build a strong team environment with outsourced employees.

Read more

The benefits of outbound customer service

Many companies have inbound customer service in order to handle sales, business inquiries, technical and customer support. Outbound services, on the other hand, involves reaching out to clients and includes services such as: thanking customers for their business; making customers aware of new services or products; offering customers exclusive deals and collecting information to improve your business. While there’s no denying that inbound services are essential to a successfully run business, if your company does not have outbound services, you could be missing a huge opportunity. So here are a few ways that outbound services can benefit your company or business.

Boost your customer loyalty

If conducted properly, outbound service can demonstrate to your customers that you care and want to help them. By reaching out to customers you can promote your company as a valuable resource for them and build a personable business-customer relationship. This increase in loyalty often translates into gaining more customers. If you offer a more friendly and sociable service, customers will be less likely to switch to one of your competitors and more likely to do business with you again.

Boost employee productivity

If you include outbound services in your business model, you can ensure that your company is more productive and proactive. At times where business is slow, or you need to meet a specified sales target, you can have your outbound services proactively contact customers, instead of wasting time waiting for customers to call themselves. By ensuring that you have defined goals for your outbound services, you can ensure that your employees always have something to do.

Boost your sales

The presence of a outbound customer service often results in increased sales, without having to pay for digital or print marketing and advertising. Sales are especially likely to increase if your outbound services contact existing customers about exclusive offers and promotions, as they will feel privileged and valued and become more likely to take advantage of these offers.

By outsourcing your outbound calls service to a reliable third party, you can help boost your company’s sales, customer loyalty and proactivity. Outbound services can set your business apart from competitors and help you become a more established brand.

Why back office services are essential for business

Back office services refer to the administrative, technological, accounting and human resource services that are required to manage a business or company. Accountants, bookkeepers and accounting technicians are used to manage accounting, whereas, HR and payroll personnel are responsible for handling employee rights, payment, pensions, super and insurance. Some back office services also have ‘back office’ technical support and administrative support to help a business run more smoothly and efficiently.
Read more

Three reasons to outsource

We all have a general opinion on outsourcing, but whether the opinion is positive or not is a different issue. Outsourcing has earned a reputation for itself over the years, and was even the title of an American sitcom. Unfortunately, many organisations that outsource allow their quality and consistency to drop. In this article, we consider the reasons that cash-savvy companies still continue to outsource despite this, and how you can maximise the reward for outsourcing your business.
Read more

3 tips for effective inbound customer services

3 tips for effective

Successful companies all over the world cannot overstate the importance of quality customer service, and inbound call centres are one of the best ways to accomplish this. By outsourcing inbound calls service to a trustworthy third party, that can offer services such as technical support, customer support, inbound sales processing and forwarding. If you want to ensure you company’s inbound customer service, consider these three tips.

Read more